Details of Mandatory display

1. Publishing of Investor Charter as per Exchange circular no- NSE/ISC/50597 dated December 14, 2021 and NSE/ISC/52484 dated June 01, 2022 and display of Investor Grievance Escalation Matix as per Exchange circular no- NSE/ISC/52517 dated June 03, 2022 and NSE/ISC/54332 dated November 09, 2022. – Kindly go on contact us page on our website for Investor Charter.

2. Basic details of the Trading Member such as registration number, registered address of Head office and branches along with Contact Number and Email id.

i. Basic details of the SB such as registration number, registered address of Head Office and branches if any -
Stock Broker Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email id
GOYAL SECURITIES	INZ000000828 GST NO- 08AANFG3832H1Z9 PANNO- AANFG3832H	511, Vth Floor, Sun N Moon Chambers, Plot No S-4, Kalwad Scheme, Near Ajmer Flyover, Jaipur, Rajasthan-302006	NIL	0141-2368999	goyalsecurities@gmail.com

Escalation Matrix:

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html

or Exchange at https://www.mcxindia.com/Investor-Services .

Please quote your Service Ticket/Complaint Ref No.

while raising your complaint at SEBI SCORES/Exchange portal.

ii. Names and contact details of all Key Managerial Personnel including the Compliance Officer-

Sr. No.	Name of the Individual	Designation	Mobile Number	Email Id
1	VENU GOPAL AGARWAL	PARTNER	9414083937	venuaga@gmail.com
2	SARITA AGARWAL	PARTNER	9460321979	sarita.agarwal909@gmail.com
3	VENU GOPAL AGARWAL	COMPLIANCE OFFICER	9414083937	venuaga@gmail.com

iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.

a) Detailed write up on the procedure for opening an account along with Flowchart and video if any (optional).

A new investor has to register with a Stock Broker through whom the trades are executed on the Exchange. ØThe investor needs to fill forms for Opening of Trading Account: Know Your Client (KYC) Form: To provide basic information of the new investor. And KYC: • Physical KYC. Account Opening Form: Details of various services and charges being applied on the new investor.

Account Opening Form has two type of documents:

MANDATORY DOCUMENTS Ø Rights & Obligations of Stock Broker and Investor. Ø Uniform Risk Disclosure Documents. Ø Do’s and Don’ts for trading on Exchanges. Ø Policies and Procedures of Stock Broker. Ø Tariff Sheet.
VOLUNTARY DOCUMENTS** Ø Running Account Authorization. Ø Power of Attorney (PoA). Ø Electronic Contract Note (ECN) Declaration. Ø Consent for electronic communication and receiving alerts (Email/ SMS).

B. Documents to open Trading account:

A. PROOF OF IDENTITY - Permanent Account Number (PAN) Card – Mandatory - Voter ID Card - Driving License - Passport - Aadhaar Card - Any other valid identity card issued by Central or State Government

B.PROOF OF ADDRESS - Voter ID Card - Driving License - Passport - Ration Card - Aadhaar Card - Bank account statement or bank passbook - Utility bills, e.g. electricity bill or gas bill.( Not more than 3 Month Old)

2 Proof of Income (for investors who choose to trade in Derivatives – F&O/ Commodities/ Currency)

A . Bank account statement for last 6 months Cancelled Cheque (with name of investor above sign here section) Latest Salary Slips/ Form 16 in case of salaried person Bank Passbook {with Indian Financial System Code (IFSC)} /Copy of ITR Acknowledgement Passport /Copy of Net-worth Certificate issued by a Chartered Accountant /Statement of Demat holdings

b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.

Investor Grievances Redressal System

First Level

Contact your dealer on phone or walk-in-to you’re dealing office.

Clients write complaint in investor grievance register and can also mail at Designated e-mail id: goyalsecurities@gmail.com

Second Level

Contact Helpdesk at Goyal Securities Office

Sangeeta Sharma

Telephone: 0141-2368999

Email: sangeeta@goyalgums.in

Designated e-mail id: goyalsecurities@gmail.com

Third Level

Contact Manager Compliance & Partner at Goyal Securities Office

Mr. Venu Gopal Agarwal

Telephone: 0141-4101714 ,+91-9414083937

Email: venu_churu@rediffmail.com, venuaga@gmail.com

Designated e-mail id: goyalsecurities@gmail.com

c) Detailed write up on procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).

Link for view complaint status- https://scores.gov.in/scores/viewComplaintStatus.html

https://scores.gov.in/scores/Docs/FAQ-SCORES.pdf

There will be occasions when you have a complaint against a listed company/ intermediary registered with SEBI. In the event of such complaint you should first approach the concerned company/ intermediary against whom you have a complaint. However, you may not be satisfied with their response. Therefore, you should know whom you should turn to, to get your complaint redressed.

SEBI takes up complaints related to issue and transfer of securities and non-payment of dividend with listed companies. In addition, SEBI also takes up complaints against the various intermediaries registered with it and related issues.

SCORES facilitates you to lodge your complaint online with SEBI and subsequently view its status.

ADDITIONAL:-

Investor section

Head Office-

511, 5th Floor,

Sun N Moon Chambers,

Plot No S-4, Kalwad Scheme,

Near Ajmer Flyover, Jaipur,

Rajasthan-302006

0141-2368999

Membership-

SEBI Registration No	Member ID	Name of the Exchange / Clearing Corporation
INZ000000828	14975/ M51920	NSE/NCL
INZ000000828	55950/ 55950	MCX/ MCXCCL
INZ000000828	01247/ M51058	NCDEX/NCCL
INZ000000828	6751/ M51920	BSE/NCL -Note : Applied for surrender of membership in BSE.